Learning English at LCI
Speak With Confidence: Business English You’ll Need On The Telephone
Talking on the phone may present Business English students with a number of difficulties. Firstly, you will be unable to see the person speaking - this will make it harder to understand what is being said without the support of body language or being able to watch the person’s mouth pronounce the words. Also, there is different set of words and phrases people commonly use when on the phone. It’s a good idea to become familiar with them so you can answer the phone and speak with confidence when required.
MAKING A CALL
Introducing yourself / Making a request to speak to someone
Hi, my name is John Smith. May I speak to Sarah Brown?
Hi, I’m calling to speak to Sarah Brown.
Good morning / Good afternoon - this is John Smith from the ABC Company. Please may I speak to Sarah Brown?
RECEIVING A CALL
How to answer the phone
Good morning / Good afternoon. This is John Smith from the ABC Company. How may I help you?
Yes, this John Smith speaking. How may I help you?
Thank you for calling the ABC Company. How may I direct your call?
Connecting someone
One moment please, I’ll transfer you right now.
Please could you hold and I’ll put you through.
Let me see if Jim Andrews is available.
Putting someone on hold
Jim Andrews is on the other line. Would you like to hold?
Jim Andrews is just away from his desk. Would you mind holding?
I’m sorry, could you hold for just a moment?
DURING THE CALL
When you don’t understand something
I’m sorry, I didn’t understand that. Could you please repeat it?
I’m sorry, I didn’t catch what you just said. Would you mind repeating?
I’m having difficulties understanding what you are saying. Would you mind repeating a little more slowly / a little more loudly?
Clarifying what you have heard
Could you please spell that for me?
How do you spell that?
Let me repeat your information to make sure I have got it right.
Your company’s name is ‘The XYZ Company’ - is that right?
Taking a message for someone
I’m sorry, Jim Andrews is not here at the moment. Can I take a message?
Jim is currently in a meeting. May I ask who’s calling? I can take a message.
Jim Andrews isn’t available at the moment. Can I put you through to his voicemail?
Leaving a message for someone / Leaving a voicemail
This is John Smith calling from The ABC Company. My number is 703 333 1234. Please could he / she / you call me back when it is convenient.
This is John Smith calling from The ABC Company. I’m calling regarding (an order that was placed) / (a meeting we have arranged) / (a letter that was sent to me). Please could you / he /she call me back on the following number - 703 333 1234. Thank-you.
Finding out more information
When do you expect him/her back?
Could I leave a voicemail?
ENDING A CONVERSATION
With someone who has called
Thanks for calling. I’ll speak with you again soon.
Thanks for calling. I’ll pass on your message.
With someone you have called.
It’s been good talking to you. Thank-you. Bye.
I better let you go. Thanks very much. Bye.
I’ll touch base with you again in a few days. It’s been good talking to you.
To gain a solid knowledge of good business English that will fuel your success, consider taking an ESL program based in the USA.
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How to Increase Your Exposure to the English Language
You have already proven that you are good at languages; after all, you learned yours pretty well, didn’t you? If you were able to learn one language, you are able to learn others.
Have you ever considered how you learned your language? When you think about it, you realize that you never learned it; you just started using it when you were around two years old. You started with a few words, but rapidly moved to employing whole sentences and communicating fully.
All this happened because you can hear. During your first two years of existence, you heard people talking all around you, and this was the decisive factor for you to start speaking. This is why, if now you want to learn English, you have to hear and listen to it as much as possible.
But, how can you constantly hear and listen to English if you live in a country where the language is not spoken fully? In fact, there are many ways to do it.
1. Radio
No matter where you are, there is always a radio station playing music or talking in English. Just consider the two major international networks: BBC World Service and Voice of America. Both of these have special programs for ESL students.
2. TV
The TV is probably one of the best resources to hear and listen to English, because it offers a visual backup that helps you understand what is being said. Most people now have access to TV with English-speaking channels; however, you can also watch programs on the Internet.
3. Internet
There are thousands of radio stations on the Internet, and you can also watch all kinds of videos in hundreds of sites. Soon enough, you will have TV channels available on the Web.
4. Music/ songs
We don’t have to tell you how much music there is in English. You can listen to music on the radio, TV, Internet, or get some CD’s. Practice writing down the lyrics, or download them from the Internet to follow while you listen to the song. Start with an easy one, maybe a slow tune, and chose a singer whose voice is clear. Some songs are difficult to understand even for native English speakers.
5. Movies
Around the world, many movie theaters show movies in English, with subtitles in the country’s language. Try to watch a lot of these movies; even if you have to read the subtitles, you are listening to the words in English.
6. Video
The great advantage of videos is that you can play them as many times as you wish. You can watch and listen to a certain part, or the whole movie, as much as you need to understand the subtleties of what’s being said. Equally, you can enable the subtitles or not; these can be an aid, but you should try to avoid them little by little.
7. Friends
Try to speak English with your friends who speak the language. Here you will practice your speaking as much as your listening, and it is very helpful to hear the language from someone who is right there, standing next to you. You can also chat on the phone, which is a much more difficult listening exercise than listening in person.
As teachers have most certainly told you in your ESL program, don’t worry if you don’t understand everything you hear. The important thing is that you hear the language. Sooner than you think, the understanding will come alone.
If you liked this article, tell all your friends about it. They’ll thank you for it. If you have a blog or website, you can link to it or even post it to your own site (don’t forget to mention www.englishlci.com as the original source).
7 Crucial Tips for Writing Good Emails
Email communication is crucial for every day life; thus, this is an area ESL students have to master if they want to effectively immerse themselves into any English-speaking culture.
Anyone who writes an email must make it understandable for the recipient, and the simpler, the better. In many cases, the recipient has to work really hard to decipher what the sender is trying to say, and this is not just a thing of knowing the language or not. A bad email shows disrespect for the recipient; it is not polite to make someone work hard to understand a few lines that you have written carelessly.
Here are 7 tips to help you write effective emails easily, even if you are not an English master yet:
1. The Subject, Cc: and Bcc: boxes
The subject must tell the recipient what the email is about before he or she reads the message. It allows them to organize their inbox. It is indispensable to write a meaningful and relevant subject, a truly helpful and descriptive one.
The ‘Cc:’ (carbon copy) and ‘Bcc:’ (blind carbon copy) boxes must be used with care. Email addresses that you add to the ‘Cc:’ box will be seen by the main recipient, and he or she will know that these people are also getting the message sent directly to them, while under the ‘Bcc:’ the recipient will not be aware of whom else is reading the message.
2. Include only relevant attachments
If you are going to include an attachment in your email make sure it is absolutely necessary, because the recipient may not have the program to open it installed. It may be a very big file, or it may contain a virus. Many people don’t like to receive attachments, thus, make sure they are aware of the fact that you are including an attachment, and only because it is important.
3. Write short lines and paragraphs
Different email programs treat lines differently; thus, keep your lines short to ensure these don’t get cut in a weird way on the other side. In the same way, short paragraphs are easier to read and understand; try to keep them at five lines.
4. Use simple language
An email, even if it is about an important subject, is better when it is written using simple vocabulary. Do not feel that you have to use big words to impress; it is much more impressive to read a simple but well articulated, clear, and intelligent email.
5. Do not SHOUT
Never use ALL CAPS (all capital letters). In English this means you are shouting, and it makes the text difficult to read because the human brain processes letters and words based on their shape; ‘ENGLISH’ has a single shape, while ‘English’ has movement. If you want to highlight a word in the text, use asterisks (*) instead of capital letters.
6. Use abbreviations wisely
There are very common and useful abbreviations, like btw (by the way) and ASAP (as soon as possible). Everyone understands them and these make communication more fluid; however, if you use lots of abbreviations and these are not known by the recipient, they’ll feel like they’re reading an alien language.
7. Sign every email
A signed email is more respectful and highly helpful. You can add your address, phone number, and any other relevant information below your signature.
If writing emails is a big part of your daily routine, and you don’t master the English language yet, ask your ESL school for practice tools to sharpen your skills. There is no such thing as too much practice or too much learning.
If you liked this article, tell all your friends about it. They’ll thank you for it. If you have a blog or website, you can link to it or even post it to your own site (don’t forget to mention www.englishlci.com as the original source).
Tips for ESL Students - Destroy Your Fear of the Possessive Apostrophe
Apostrophes are not intended to be the nightmare of ESL students or anyone else for that matter. Here we destroy your fear of the possessive apostrophe by showing you how easy it is to understand.
What is the difference between the two sentences in the following three sets of statements?
1. The girl’s papers are on the table, and
The girls’ papers are on the table
2. The book’s pages are damaged, and
The books’ pages are damaged
3. What you see there is the dog’s food, and
What you see there is the dogs’ food
The possessive apostrophe is always used, as its name states, to denote possession of something. It is normal for those taking ESL lessons, to feel confused by the position of such an apostrophe in a noun; however, it is truly very simple to understand.
The trick, if you want to see it as such, is for the ESL student to define if the possessive noun, or the owner of the thing, which can be a person or a thing, is singular or plural, and whether or not it ends in –s in its written form.
These are the rules:
1. When the possessive noun is singular, always add an apostrophe (’) + an -s. For example:
- The cat’s litter
- Laura’s house
- The baby’s crib
2. When the possessive noun doesn’t end in –s in its written form, always add an apostrophe (’) + an –s. For example:
- Mary’s children
- The dog’s food
- The house’s roof
3. When the possessive noun is plural and ends in –s, which includes most plural nouns, just add an apostrophe (’). For example:
- The cats’ tails
- The foods’ flavors
- The texts’ meaning
This is why you see sentences with things like the following:
- Charles’s car (Note that ‘Charles’ is singular)
- The children’s toys (Note that ‘children’ is plural, but it doesn’t end in –s)
- The boss’s office (Note that ‘boss’ is singular)
And this is also why you don’t know if something belongs to one person or to several until it is written down.
In fact, you basically have to remember the third rule; if this one doesn’t apply, always add an apostrophe (’) and an –s.
Now you’re ready to go out and impress everyone at your ESL class, but remember to spread the joy. Let your classmates into the big secret you just learned and release their fear too!
If you liked this article, tell all your friends about it. They’ll thank you for it. If you have a blog or website, you can link to it or even post it to your own site (don’t forget to mention www.englishlci.com as the original source).
Tips for ESL Students - 6 Considerations to Take Into Account before Transferring Colleges
Even if you thoroughly analyzed your college options before choosing the one that you considered best, once you arrive there you may discover that it is not what you thought it would be.
You may be too homesick to focus, or feel out of place, or your financial situation is not what you expected, and you are now seriously considering transferring to another campus.
This is a valid move; however, before you make up your mind, check these 6 considerations, to avoid bumping into the same rock twice:
1. Do your homework
This is, research the college you are considering, but first, identify what it is in your current college that makes you unhappy. Make a list of what changes will make your current college life more enjoyable and make sure your new option meets them all. It will be truly frustrating to transfer only to find you feel the same.
2. Pay it a visit
We mean, visit the new campus. College campuses are very different one from another, and you have to make sure the new layout fits your needs and likes. Some are enclosed and tight facilities while others have ample green space and distance between buildings; some are located in big cities and others in small towns. What do you prefer? Go see if you can picture yourself living there.
3. Be open to change
You better consider that you may have to reorganize your graduation schedule if you transfer. You may find it difficult to transfer some of your credits; you may need to take summer courses or more subjects during the semester to catch up and graduate on time. This will be easier if you are transferring within the same state and between public universities, because these work under the same curriculum.
4. Gather everything you need
You must have transcripts and course descriptions for all of your courses ready, because these are decisive for you to transfer as many credits as possible. You can find these in the guidebook you used upon registering for your classes or in the college’s website.
5. Get oriented
Before beginning classes, attend a transfer student orientation session. It will help you immerse yourself into college life and is a great opportunity to meet other students. In some of these sessions, the college also gives assessment testing specific to that university, so make sure you find out exactly what is expected of you when you attend.
6. Check out the surroundings
College life is not just about attending classes inside campus, you have a lifestyle, and you have to make sure the college’s surroundings provide everything you need. For example, if you are taking ESL lessons, find out if there’s an ESL school nearby, if it fits your needs, or if the college offers one. Check out the social scene: does it fit your style? Are there exercising options you like? Well, you get the point. Extracurricular activities are as important as your curricular ones, and it is recommended that you achieve a balance in your student life. Thus, pay close attention to what your new college can offer, and expect to be impressed.
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Useful Word Partnerships for ESL Students
Some pairs of words often occur together. If you meet one, you can expect the other. This makes it easier for ESL students to understand written and spoken language, and build their vocabulary as well. Word partnerships are seen in ESL classes which become useful and necessary for everyday language. Higher level ESL programs also present this type of vocabulary, but they add other more complex or specialized word combinations. ESL students have a chance to see them, practice them, and use them in everyday situations.
Below you will see different combinations of word partnerships:
Verb – noun combinations
1. Answer the phone
2. Appoint a new manager
3. Arrange a meeting
4. Export goods
5. Pay tax
6. Solve a problem
7. Type a letter
8. Welcome a visitor
9. Fill a vacancy
10. Interview an applicant
11. Offer a discount
12. Owe some money
13. Rent office space
14. Run a business
15. Send a fax
16. Sign a contract
17. Address a meeting
18. Arrange a demonstration
19. Consider a proposal
20. Fire an employee
21. Keep a record
22. Pay an invoice
23. Place an order
24. Phone a client
25. Build a factory
26. Cash a cheque
27. Dispatch goods
28. Express thanks
29. Postpone a meeting
30. Reach an agreement
31. Reduce costs
32. Settle disputes
EXAMPLES
1. They might offer you a discount if you pay within ten days.
2. Do you need a license to export goods to the Soviet Union?
3. Don’t forget we have to pay tax on the profit we made.
4. I’m trying to arrange a meeting with my bank manager next Tuesday.
5. They hope to reduce costs by employing fewer staff.
6. Could you arrange a demonstration so we can see exactly how it works?
7. It’s not always easy to settle disputes between management and staff.
8. They’re going to build a factory on some vacant land nearby.
Adjective – noun combinations
33. Annual conference
34. Early retirement
35. Extended credit
36. Limited liability
37. Natural resources
38. Occupational pension
39. Private offer
40. Unfair dismissal
41. Effective communication
42. Financial difficulties
43. High priority
44. Introductory offer
45. Skilled workers
46. Sound investment
47. Vacant property
48. Wide range
49. Continuous supply
50. Fundamental disagreement
51. Illustrated brochure
52. Multi-national company
53. Potential customer
54. Prompt reply
55. Strict control
56. Visual aid
57. Advanced technology
58 .Alternative arrangements
59. Close attention
60. Competitive quote
61. Considerable expense
62. Essential requirement
63. Manual labor
64. Raw materials
EXAMPLES
1. As a special introductory offer, they’re selling two for the price of one.
2. I’m going to the annual conference of our trade union.
3. He was only 50 but he decided to take early retirement.
4. There is a shortage of skilled workers for this kind of work.
5. We can’t use the hall so we’ll have to make alternative arrangements.
6. They were recently taken over by a multi-national company.
7. I’d like you to meet her. She could be a potential customer.
8. I want you to pay close attention to everything he does.
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ESL Class - How to Expand your Vocabulary with Opposites
When you learn new vocabulary, it is sometimes difficult to remember new words; you probably tend to translate or use the dictionary as the fastest way out. Trying to remember opposites is a great technique that may prevent you from constantly turning to a dictionary for either the definition or translation.
In most ESL programs, teachers teach a word through opposites, synonyms, illustrations, mimics, examples, etc. You can build your vocabulary by asking yourself if you know the opposite of one of the most important words in a sentence. It also helps to learn words in a complete sentence. This makes them much easier to remember. These are also great strategies to avoid translating in class. Why is it so important to avoid translation? Most ESL teachers believe that if you use or speak your native language in class, this will not allow you to incorporate the second language in a easy, fast, and natural way.
Learning through opposites is effective, and as mentioned above, ESL students must try to avoid translations and learn the language through the second language itself.
Below, you’ll see some examples of opposites used in business English:
1. Reject-accept: He has accepted my recommendation.
2. Demolish-build: They are demolishing an office block down by the river.
3. Attack-defend: She defended the company’s policy on the environment.
4. Withdraw-deposit: She’s gone to the bank to deposit money.
5. Accept-evade: Is he the kind of person that accepts his responsibilities?
6. Fail-succeed: I think his reorganization plan will ultimately fail.
7. Impose-lift: They’ve imposed restrictions on the use of cell phones.
8. Gain-lose: Share prices gained ground throughout the day.
9. Lose-make (money): We made a lot of money on that last deal.
10. Keep-miss: Did he miss his appointment with that journalist?
11. Lower-raise: They say the banks are going to raise interest rates.
12. Increase-reduce: I think this move will increase the deficit.
13. Complicate-simplify: Won’t the new clocking-in-system simplify things?
14. Strengthen-weaken: Getting outside finance can only weaken our position.
15. Expand-decline: Ship building has expanded in this area over the years.
16. Accept-deny: He denied that the company was in trouble.
17. Disapprove-approve: Many employees approved of the new law.
18. Defend-accuse: A defense attorney is responsible for defending his client.
19. Buy-sell: Over the last 10 years the company has bought millions of units.
20. Inform-misinform: As they were misinformed, they didn’t get the message correctly.
21. Legal-illegal: He was accused of illegal business practices.
22. Lay off-hire: A large number of staff members were hired this week.
23. Understand-misunderstand: Everyone misunderstood the new French engineer who was hired last week.
24. Agree-disagree: Not everyone agreed that working offshore the whole week was a bad idea.
25. Employed-unemployed: Many legal aliens are unemployed in this city.
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Social English for ESL Students
In business there are times when you need to speak English socially, for example when you go out for a meal with an English-speaking client or colleague. It is important, therefore, to know some of the expressions used in these more informal situations. In everyday situations, we have to consider the correct use of diferent expressions. ESL students practice dialogs, expressions, formal and informal conversations in class. This allows you to gain confidence as you have to constantly interact with one another. You not only see new expressions but also begin to apply them, thus fluency improves.
Since social English has to do with a wide variety of expressions and topics, it is good to have a wide view of all the conversations that might come up with a native speaker.
When students travel and once they arrive to that country, they will need the basics or else, they will not succeed in interacting with the locals.
For business travelers, as mentioned above, it is a challenge to sit in front of a native and maintain a one-hour or two-hour meeting or conversation on diferent topics. It may even become stressful, especially if you don’t feel confident with the language. For this reason, these short dialogs are useful when it comes having a conversation.
In the following, you’ll see some common responses, replies, and short conversations:
A: Thanks very much for everything.
B: Not at all. It´s been a pleasure.
A: Are you staying long?
B: Only a few days.
A: My name’s Mary Smith.
B: Pleased to meet you. I´m Jane Ford.
A: The food’s quite good here. Isn’t it?
B: Yes, it is.
A: I’ve still got a few things left to do.
B: Is there anything I can do to help?
A: I really must be going.
B: Oh, so soon?
A: Would you like to come for supper afterwards?
B: That would be very nice, thanks.
A: Have a good weekend.
B. Thanks, you too.
A: How’s your headache?
B: No better. I´m afraid.
A: You won’t believe this but we’ve won!
B: Congratulations!
A: Are you enjoying your stay?
B: Yes, very much, thanks.
A: Can I get you a coffee?
B: No thanks. I’ve just had one.
A: Where are you staying?
B. At the Holiday Inn.
A: Is this your first visit to the U.S.?
B: Actually, I’ve been here before.
A: How do you like the weather here?
B. The weather is great.
A: How about some lunch?
B: Sure!
A: Tell me Kevin, what do you like doing in your free time?
B: I enjoy relaxing by the beach.
A: Would you mind waiting a moment?
B: Not at all.
A: I have to leave, I´m afraid I´m in a hurry.
B: No problem. We’ll take it from here tomorrow.
A: Would you like another cup of coffee?
B. No, thanks.
A: Can I call you a taxi?
B: That’s ok. My friend is picking me up.
A: Can you call me a taxi?
B: Yes. Sure.
Try using some of these in your ESL class. It’s the perfect time to practice and gain confidence before venturing into a real life setting.
If you liked this article, tell all your friends about it. They’ll thank you for it. If you have a blog or website, you can link to it or even post it to your own site (don’t forget to mention www.englishlci.com as the original source).
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ESL Students Have Fun with Proverbs
Every day we hear different proverbs used in our discussions. A proverb is defined in the English dictionary as “a short well-known expression that states a general truth or provides advice.” Proverbs are also often referred to as “sayings.” They are a favorite way for teachers to impart age-old wisdom to students, and especially useful for parents trying to help children learn valuable life lessons. If you are presently taking ESL classes, you will find that studying and even implementing some of these words of wisdom into your everyday conversations will help you further understand the language. Learning common proverbs will also aid your understanding of some common phrases that are often shortened versions of longer proverbs. Here are 10 of the most common proverbs (and their meanings) that you’re likely to hear as you continue your English learning adventures.
1. People who live in glass houses should never throw stones.
You shouldn’t criticize others unless you have no faults yourself.
2. A bird in the hand is worth two in the bush.
Going with a sure thing is better than risking an unknown.
3. A miss is as good as a mile.
A miss is a miss regardless of how much you missed by.
4. A chain is only as strong as its weakest link.
Regardless of how strong you think something is, it is still vulnerable at its weakest point.
5. An ounce of prevention is worth a pound of cure.
It’s easier to prevent something in the first place than to fix it afterwards.
6. A word to the wise is sufficient.
A smart person only needs to be told something once.
7. A thousand mile journey begins with one step.
Focus on getting started instead of the length of the total journey.
8. Actions speak louder than words.
You can demonstrate more of what you mean by doing something instead of just talking about it.
9. He can’t see the forest for the trees.
Sometimes we get too focused on little things instead of seeing the big picture.
10. He who hesitates is lost.
Sometimes an opportunity will pass you by if you take too long to make a decision.
There are hundreds of proverbs in the English language, many of which can be found in various collections in libraries and bookstores. You can also find many sites online that provide free word games and puzzles that allow you to test your knowledge of some common proverbs by filling in blank portions of the saying. It’s a great way to practice English language skills, so the next time you hear someone say, “It never rains but it pours”, you’ll know that they’re using a proverb. Try using some during your ESL lessons and you’ll most definitely impress your teacher and classmates!
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Adjectives and Prepositions - A Study Guide for ESL Students
It is sometimes difficult to remember which preposition comes after each adjective. The only way to remember is through practice; the more we practice the easier it becomes for us to use them later on. We feel more confident we are choosing the right preposition because it “feels” right.
Correct usage of English grammar mainly involves lots of study and practice. For this reason, English schools or language institutes are constantly developing grammar booklets for practice as well as online exercises. Business travelers need a continuous practice and their needs become more demanding as they advance in their English studies and gain more and more self-confidence with the language. Every area of the language should be learned through repetition in diferent contexts. Through dynamic activities, students will feel motivated. Fluency and automatic responses start to come naturally.
One of the things ESL students need to study and practice are adjectives and prepositions as well as other combinations with prepositions. ESL programs include many practice exercises and practice tests so students will feel more confident when it comes to using the adjectives correctly.
Below you’ll see adjectives and the prepositions that follow them, as well as some examples used in business English:
- Familiar with: I’m sure they must be familiar with our products as they’re used all over the world.
- Eligible for: If you pay within seven days you will be eligible for a discount.
- Available for: I will be available for an interview at any time.
- Envious of: The other salespeople were all envious of her success and so they were pleased when she left.
- Contrary to: Contrary to expectations, our sales figures went down last month.
- Popular with: Our new range of toys has proved very popular with children who have watched the television program.
- Consistent with: Any decision made must be consistent with the company’s overall marketing strategy.
- Responsible for: The maintenance engineer is responsible for checking every machine at least once a week.
- Aware of: I’m not aware of any regulations that should prevent us from exporting to those countries.
- Capable of: We need somebody who is capable of understanding German.
- Relevant to: That’s an interesting point but it isn’t really relevant to our discussion.
- Accustomed to: It took me some time to become accustomed to using the new system.
- Acceptable to: They will only sign if the terms are fully acceptable to them.
- Dependant on: It’s risky to be dependant on only one supplier.
- Proud of: He was so proud of his firm’s achievements that he talked about them to everyone he met.
- Well known for: This company is well known for the high quality of its products.
Bear in mind that there are no easy to follow rules regarding which preposition goes with which adjective. Extended practice will make you more confident as to which to use. ESL programs usually provide the right resources and guide you in your practice.
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